Privacy policy

What we collect

• Your name, mobile number and pickup address, to collect and return your clothes.
• The items and services you book, and your payment status. Card, UPI and bank details are handled by Razorpay. We never see or store them.
• A one-way coded form of your IP address, used only to stop abuse such as repeated booking holds. It cannot be turned back into your IP.

How we use it

• To run your booking: pickup, delivery, billing, refunds and updates about your order by call, SMS or WhatsApp.
• To keep records the law requires, such as tax records.
• We do not sell your data or use it for third-party advertising.

Who we share it with

Only providers who help us run the service: Razorpay (payments), our hosting and database providers, and our SMS provider for login codes.

How long we keep it

Booking records are kept for as long as the law requires for billing and tax. You can delete your account and saved addresses yourself at any time (Account → Profile → Delete account), or ask us to.

Your rights and grievances

You can ask to see, correct or erase your data, or withdraw consent, by writing to [grievance email: pending]. We reply within 30 days.