Cancellation & refund policy

Cancelling a booking

• Cancel from your tracking page at least 2 hours before your pickup window starts: the full ₹99 advance is refunded.
• Cancel later than that, or if nobody is available at pickup: the ₹99 advance is kept to cover the rider's trip.
• If we cancel for any reason, you always get the full advance back.
• The tracking page shows the exact refund amount before you confirm a cancellation.

Other refunds

• If your payment arrives after your slot hold ran out and the slot has filled, the full amount is refunded automatically.
• If the final bill is less than what you have paid, we refund the difference.
• If you are charged twice for the same booking, the extra payment is refunded automatically.

How refunds are paid

Online payments are refunded to the original payment method through Razorpay, usually within 5–7 working days. Cash payments are refunded in cash or by UPI.